FAQ

The venue pays a 3.9% card and platform fee on the full Barmatch card total, including shift charges, Barmatch fees, and any digital tip. The estimated portion is charged when the worker is booked; any increase is added at final settlement.

No. The 3.9% amount charged when a worker is booked is always non-refundable. If the final card total is higher, only the additional fee amount is added at settlement.

A venue has 12 hours after submission to approve or dispute it. If the venue does nothing, Barmatch auto-approves the shift when the window closes.

Only while approving the timesheet during the 12-hour window. The tip and shift payout are confirmed together, and a tip can't be added later.

The venue adds the tip at approval. The digital tip joins the final shift charge, 90% goes to the worker, and Barmatch keeps a 10% tip fee.

Yes. The venue can select Cash at approval and mark the full amount paid. Cash isn't added to the Barmatch charge, and Barmatch doesn't take a fee from it.

No. Tips are always separate from the posted base wage and never reduce the worker's shift pay.

No. A posting or conversation never guarantees a tip. A tip becomes part of the record only when the venue approves the timesheet.

The worker sees base shift pay, the gross digital tip, Barmatch's 10% tip fee, and the worker's 90% tip amount. Cash tips appear as paid in full.

The payout and any tip are paused while the timesheet is reviewed. The venue must give a reason during the same 12-hour window.

The approved base payout proceeds without a tip. The venue cannot add a tip after the 12-hour window has closed.

Stripe processes card payments and worker payouts. Barmatch records amounts and payment status but doesn't store full card numbers.

Ruby explains the 12-hour approval window, the one-charge digital tip flow, the 90/10 split, cash tips, and where each person can see the breakdown.

The Trust Centre includes the Terms of Service, Payment Terms, Privacy Policy, Worker Agreement, and Business Agreement.